New! Three business day service now available.
Click
here for details.
1. How long does it take for me to receive my order?
With normal production, you will receive your item in just under three weeks.
2. Can you produce my order any quicker than three weeks?
Yes, we now offer three business day service.Click
here for details. This service is not applicable for Family Crest items.
3. What company do you use for shipping?
We use United Parcel Service.
4. Do you ship to addresses outside the United States?
Yes, we ship to most countries, a complete list is available during the checkout process.
5. What forms of payment do you accept?
We accept American Express, Master Card, Visa, Discover,
and money orders.
6. If I do not like my merchandise, may I return it?
We want you to not only be completely satisfied but impressed as well. Within 30 days of receiving your John Christian product if you don't feel we have done our best to exceed your expectations simply return it for a full no questions asked refund less any shipping or special handling charges! Please note that on products produced in Platinum, there will be a refining charge on returns of up to $200.00 depending on the weight of the item.
7. How do I get my finger sized?
Due to the custom nature of our products, ordering the correct size is important. Need your finger sized? Download our PDF Sizer and follow the directions shown. We also include a sizer in our brochure. Regardless, we will adjust any ring size free of charge within the first 30 days of shipment.
8. What do I do if my ring is the wrong size?
Within the first 30 days of receiving your ring we will adjust the size for no additional charge. After this period we will resize your ring in the correct size for a $50.00 charge plus shipping. If your size adjustment is outside the limits to maintain our stringent quality standard, we will remake your ring in the new size for a $100.00 flat fee plus return shipping.
This will be done upon receipt of the original ring. Note: any resize or
repair work done to the ring outside our factory will void the warranty.
9. What if I need work done to my jewelry item after the initial 30 day Size and Satisfaction Guarantee?
We completely stand behind our excellent workmanship; beyond 30 days from date of shipment and within one year, we will repair your item at no charge and ship it back to you at no charge, except for international addressees where shipping will be charged at our cost. If at any time the item is not repairable, we will gladly make you a brand new item for a flat fee of $100.00 plus return shipping. The new item will have a one-year limited warranty, just as if it were new. For items requiring service one year or more from the original shipment date, we will remake the item for a flat fee of $100.00 plus return shipping. If you choose not to have your item remade, but repaired, there will be a flat fee of $50.00 plus return shipping. Repairs made beyond one year from date of purchase will not be warranted, but we will happily remake the item for the stated flat fee of $100.00 plus return shipping.
10. Can I add a name to my Mother’s Jewelry if I have another child?
For a charge of $100.00 plus shipping, we will remake the item with the additional name, and birthstone if applicable. Simply return the item to us along with the appropriate information and payment and the remade item will be returned to you in approximately two weeks.
11. Can the rings be made in another width not shown?
No, the rings are only available in the widths shown.
12. Do you use antiquing on the rings?
Except for Family Crest items, the products we produce for sale are not antiqued. Any other item that appears darkened is only done in the photo to show contrast.
13. Do you mount or set stones in your rings?
We offer bezel set diamonds and birthstones on many of our styles, please call us for details and a quote.
14. What symbols are available?
The symbols that we have available are the Heart, cross, dove, daisy and greek letters. We will custom make any symbol for a $100.00 additional charge.
15. Can you use my style of lettering?
Because
of the complex nature of the tooling and production we only offer the letter
styles you see listed.
16. Can the Exprès ring have the Posey lettering?
Yes, but the ring will still appear like the Posey
ring in construction.
17. Does the cross come in any other style?
We only have one cross style with the style of the
lettering shown.
18. Can I use another phrase on the Posey ring?
Only
the phases indicated are available. You can take advantage of the
custom features of the Exprès to suit most any personalized need.
19. Do you make items in Platinum?
Yes, many of our products are available in platinum. Please visit our Platinum Information page for details.
20. Do you reverse the material, or change the names to be in white gold
and the rest in yellow?
No, we have specifically designed our products to look their best in the metal combination displayed.
21. How many characters will a ring hold?
The
Exprès will hold approximately 32 characters including date but will vary with finger size. We can add
more letters, but for the best appearance, this is what we suggest.
22. Can I get a ring without any letters?
Yes, but only on one-piece rings. The blank space
will appear like the background on our standard rings.
23. What is PūrLuxium™?
PūrLuxium™ is our proprietary jeweler's stainless steel alloy. It is similar in color to White Gold or Platinum, and is extremely hard, much like Titanium. It is hypoallergenic as well, so it is perfect for those with sensitive skin.
24. What is the PūrLuxium™ Lifetime Warranty?
Our new PūrLuxium™ fine jeweler's stainless steel has the look of platinum combined with the hardness of titanium. We are so confident about our new proprietary metal that we will include a complimentary lifetime manufacturer's warranty on any item ordered in this revolutionary alloy. We will repair, refinish or resize any PūrLuxium™ John Christian design at our expense for as long as you own it. You can send the item to us at any time and only pay the cost of return shipping, currently $15 via insured UPS. PūrLuxium™ is made to last - buy with confidence for a lifetime of enjoyment!
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